01 Introduction
These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Player", "User", "you") and Siputri88 ("we", "us", "our", "the Platform", "the Operator"), governing your access to and use of the Siputri88 website located at siputri88.asia and all associated services, features, and content offered thereon (collectively, the "Services").
Siputri88 is an online casino and sports betting platform operating under an international online gaming licence. The platform is designed to serve the Malaysian market and offers live casino games, slot games, sports betting, and related entertainment products denominated in Malaysian Ringgit (MYR).
By registering an account, accessing the platform, depositing funds, or placing any wager, you confirm that you have read, understood, and accepted these Terms in their entirety. If you do not accept these Terms, you must not use the Siputri88 platform.
Important Notice for Malaysian Users: Siputri88 operates under international licensing and does not hold any Malaysian government-issued gambling licence. Players based in Malaysia are solely responsible for understanding and complying with applicable local laws governing online gambling. This platform does not constitute legal advice regarding such laws.
02 Definitions
The following terms, when used in this Agreement, shall carry the meanings ascribed to them below:
| Term | Definition |
|---|---|
| "Account" | The personal account created by a Player upon completing the registration process on the Platform. |
| "Balance" | The total MYR-denominated funds held in a Player's Account, comprising deposited funds, credited winnings, and applicable bonus amounts. |
| "Bonus" | Any promotional credit, free spin, cashback offer, or incentive granted by Siputri88 to a Player, subject to Bonus Terms. |
| "KYC" | Know Your Customer — the identity verification process required by the Operator to confirm a Player's identity, age, and source of funds. |
| "Wagering Requirement" | The number of times a Bonus amount must be wagered on qualifying games before associated funds may be withdrawn. |
| "Restricted Jurisdiction" | Any country or territory in which access to or use of the Platform is prohibited by applicable law. |
| "Services" | All games, betting markets, features, tools, content, and functionality available on the Siputri88 platform. |
| "RTP" | Return to Player — the theoretical percentage of all wagered money that a game pays back to players over time, as certified by independent auditors. |
03 Account Eligibility
To be eligible to register for and use a Siputri88 account, you must satisfy all of the following conditions at all times during your use of the Platform:
- You must be at least 21 years of age. Siputri88 strictly enforces age verification in line with internationally recognised responsible gambling standards. The minimum age for casino-style gambling on this platform is 21, regardless of any lower legal threshold that may apply in your local jurisdiction.
- You must be a natural person (not a corporation, trust, or other legal entity) acting on your own behalf and for your own benefit.
- You must not be a resident of, or physically located in, a jurisdiction where online gambling is prohibited by applicable law at the time of registration or wagering.
- You must not be a current or former employee, director, officer, consultant, or close associate of Siputri88 or any of its affiliated entities, unless prior written approval has been granted by the Operator.
- You must have full legal capacity to enter into a binding agreement under the laws of your jurisdiction.
- You must not currently be subject to a self-exclusion agreement with Siputri88 or any other affiliated platform.
Age Verification: Siputri88 reserves the right to request documentary proof of age at any time. Accounts where age verification cannot be completed will be suspended until supporting documentation is provided. Any winnings accrued prior to age verification may be voided if the Player is found to be under 21 years of age.
04 Registration & KYC Verification
To open an account with Siputri88, you must complete the registration form accurately and truthfully. You are required to provide, at minimum, a valid email address, a chosen username, a secure password, your full legal name, date of birth, and a valid Malaysian or international mobile number.
Each individual may hold only one (1) active account. Attempts to register multiple accounts — whether under different names, email addresses, or payment methods — will be treated as a breach of these Terms and may result in the immediate closure of all associated accounts and forfeiture of any outstanding balances.
KYC Documentation: Prior to processing any withdrawal request, or at any point the Operator deems it necessary, you may be required to submit any or all of the following:
- A copy of a valid government-issued photo identification (Malaysian MyKad, passport, or driver's licence)
- Proof of residential address dated within the last three months (utility bill, bank statement, or official government correspondence)
- Proof of the payment method used for deposits (e.g., screenshot of e-wallet account, bank statement excerpt)
- Source of funds documentation where deposits exceed applicable thresholds
Siputri88 processes KYC documents securely and in accordance with our Privacy Policy. Documents are retained for the period required under our licensing obligations and then securely destroyed.
05 Deposits & Payments
Siputri88 accepts deposits via the following methods, subject to availability and applicable minimum/maximum limits at the time of transaction:
- Malaysian e-wallets: Touch 'n Go eWallet, Boost, GrabPay
- Online banking via FPX: Maybank, CIMB, Public Bank, Hong Leong Bank, and other participating institutions
- DuitNow QR and DuitNow Online Banking/Interbank Giro (OBW)
- Cryptocurrency: USDT TRC20, Bitcoin (BTC)
- Cash deposits: 7-Eleven Cliqq kiosk network
All deposits are denominated in Malaysian Ringgit (MYR) unless you are depositing via cryptocurrency, in which case the prevailing exchange rate at the time of confirmed transaction will be applied to convert the amount to MYR for account credit purposes.
Minimum Deposit: The standard minimum deposit on the Siputri88 platform is RM50. Specific payment methods may carry different minimum thresholds as displayed on the Cashier page. Siputri88 does not charge processing fees on standard deposit methods; however, your payment provider or bank may apply their own fees independently of our platform.
Deposits are intended solely for gambling purposes on the Siputri88 platform. The Operator reserves the right to refuse, return, or restrict deposits that appear inconsistent with normal player behaviour or that trigger AML (Anti-Money Laundering) screening alerts. Deposits must originate from a payment account held in the Player's own name — third-party deposits are strictly prohibited.
06 Withdrawals
Withdrawal requests may be submitted through the Cashier section of your account. All withdrawals are subject to the following conditions:
- Your account must have passed KYC verification before any withdrawal can be processed.
- Withdrawals must be made to the same payment method used for your most recent deposit, where the method supports withdrawals. This is a requirement under our anti-money laundering obligations.
- The minimum withdrawal amount is RM100. The maximum withdrawal amount per transaction and per day is displayed in the Cashier and may be subject to account tier restrictions.
- Bonus funds are subject to applicable wagering requirements before they can be withdrawn. Attempts to withdraw bonus funds before requirements are met will result in forfeiture of the bonus amount.
- Cryptocurrency withdrawals are processed in the relevant digital currency at the prevailing exchange rate at the time of request confirmation.
Siputri88 targets the following processing timeframes, measured from the point of withdrawal approval: e-wallets (Touch 'n Go, Boost, GrabPay) within 5–15 minutes; FPX and bank transfers within 30 minutes to 3 business hours; cryptocurrency withdrawals within 30–60 minutes. These timeframes are targets, not guarantees, and may be affected by third-party processing times, banking hours, or extraordinary verification requirements.
Withdrawal Investigations: Siputri88 reserves the right to delay or withhold withdrawal processing pending investigation of any suspected bonus abuse, fraudulent activity, or breach of these Terms. Players will be notified of any such delay and the estimated resolution timeframe.
07 Bonuses & Promotions
Siputri88 offers welcome bonuses, reload bonuses, cashback promotions, referral rewards, and loyalty programme benefits from time to time. All such offers are subject to the specific terms published on the relevant promotion page in addition to the general bonus conditions set out in this section.
General Bonus Conditions:
- All bonuses have a wagering requirement that must be satisfied before bonus-related funds can be withdrawn. Wagering requirements are clearly stated on each promotion page and range from 1x to 35x the bonus amount depending on the promotion.
- Bonus funds are generally restricted to certain game categories. Contributions toward wagering requirements vary by game type — live casino table games typically contribute at a lower rate than slots. Full contribution percentages are published on the promotion page.
- Bonuses have an expiry period. Any unwagered bonus or associated winnings remaining at expiry will be removed from your account without compensation.
- Each bonus promotion is available once per player, per household, per IP address, and per payment method, unless explicitly stated otherwise.
- Siputri88 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, subject to honouring commitments already made to players who have opted in.
- Claiming a bonus in bad faith, including through multi-accounting, VPN manipulation, or coordination with other players to exploit bonus structures, constitutes bonus abuse and will result in account suspension and forfeiture of associated balances.
Bonus Wagering on Malaysian Ringgit: All wagering requirements are calculated on MYR denominated amounts. For players depositing via cryptocurrency, the MYR equivalent at the time of credit will be used as the basis for wagering requirement calculations.
08 Gaming Rules
All games available on Siputri88 are governed by their individual game rules, which are accessible within each game interface. In the event of a conflict between individual game rules and these Terms, these Terms shall take precedence except where the game rules are more specific to the matter at issue.
Siputri88 uses random number generator (RNG) technology for all non-live games. RNG systems are independently tested and certified by accredited third-party testing laboratories to verify randomness and published RTP accuracy. Certified RTP percentages are available within each game's information panel.
Live dealer games are streamed in real time from licensed studios. Results on live games are determined by actual physical outcomes (card draws, roulette spins, dice rolls) observed and recorded by video feed. In the event of a stream disconnection or technical failure during a live game round, the round result will stand if it has been fully recorded on server logs. Rounds that cannot be verified will be voided and stakes returned.
Disputed Game Results: In the event of a game malfunction, software error, or outcome dispute, Siputri88 will investigate using server-side logs. The Operator's decision on disputed rounds, following investigation, is final. Players may raise disputes through our 24/7 live chat support within 48 hours of the disputed event.
09 Prohibited Conduct
The following actions are strictly prohibited on the Siputri88 platform and may result in immediate account suspension, forfeiture of balances, and legal action where appropriate:
- Registering or operating more than one account, whether under the same or different personal details
- Providing false, misleading, or fraudulent information during registration or KYC verification
- Using the platform for any form of money laundering, structuring, or other financial crime
- Attempting to exploit technical vulnerabilities, software errors, or game malfunctions for financial gain
- Using automated tools, bots, scripts, or artificial intelligence to place wagers or interact with the platform in a non-human manner
- Colluding with other players or with third parties to gain an unfair advantage on any game or betting market
- Depositing funds sourced from criminal activity or third-party payment accounts not belonging to the registered Player
- Accessing the platform from a jurisdiction where doing so is prohibited by law, using VPN or similar tools to circumvent geographic restrictions
- Harassing, threatening, or abusing Siputri88 staff or other users through any communication channel
10 Intellectual Property
All content on the Siputri88 platform, including but not limited to text, graphics, logos, game interfaces, software, and data compilations, is the exclusive property of Siputri88 or its licensed content providers and is protected by applicable intellectual property laws.
Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for personal, non-commercial entertainment purposes only. This licence does not extend to reproducing, distributing, modifying, reverse-engineering, or creating derivative works from any platform content.
11 Limitation of Liability
To the maximum extent permitted by applicable law, Siputri88 and its directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the platform, including but not limited to loss of winnings, loss of data, or interruption of service.
Siputri88 makes no warranty that the platform will be uninterrupted, error-free, or free from viruses or harmful components. The platform is provided "as is" and "as available" to the extent permitted by applicable law. Siputri88's total aggregate liability to any Player in respect of any claim shall not exceed the amount of funds deposited by that Player in the 30-day period preceding the claim.
Third-Party Services: Siputri88 is not liable for the availability, accuracy, or security of third-party payment services (including Touch 'n Go eWallet, Boost, GrabPay, Maybank FPX, CIMB, DuitNow, or any other payment provider). Any disputes regarding payment processing outside of the Siputri88 platform must be directed to the relevant payment service provider.
12 Responsible Gambling
Siputri88 is committed to promoting responsible gambling practices. The following player protection tools are available to all registered account holders and can be activated through the Responsible Gambling section of your account settings:
- Deposit Limits: Set daily, weekly, or monthly deposit limits on your account. Limit reductions take effect immediately; increases take effect after a 24-hour cooling-off period.
- Loss Limits: Restrict the maximum amount you can lose within a defined time period.
- Session Time Reminders: Receive notifications at intervals of your choosing during active gaming sessions.
- Cooling-Off Period: Temporarily suspend your account for a period of 24 hours to 30 days.
- Self-Exclusion: Permanently or indefinitely close your account. Self-exclusion requests are irreversible for the chosen period and cannot be overridden. Contact our support team to initiate.
For players aged 21 and above only. If you believe gambling is negatively affecting your life, your relationships, or your finances, please visit our Responsible Gambling page for additional information and support resources.
13 Suspension & Termination
Siputri88 reserves the right to suspend, restrict, or permanently close any Player account at its sole discretion, with or without prior notice, in the following circumstances:
- Breach of any provision of these Terms
- Provision of false or misleading information during registration or verification
- Suspected fraudulent activity, money laundering, or collusion
- Failure to complete KYC verification within the required timeframe
- Account inactivity exceeding 12 consecutive months (dormant account policy applies)
- Legal, regulatory, or licensing obligation requiring such action
Upon account closure for cause, Siputri88 reserves the right to withhold and investigate any outstanding balance. Balances determined to be legitimately earned and free from bonus abuse or fraudulent activity will be returned to the Player via their registered payment method, subject to KYC clearance. Balances associated with bonus abuse or fraudulent activity may be forfeited in their entirety.
Players wishing to voluntarily close their account may do so by contacting customer support. Voluntary closure does not affect any obligations already incurred under these Terms.
14 Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Siputri88 holds its international online gaming licence. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall first be submitted to Siputri88's internal dispute resolution process by contacting our Customer Support team.
If a dispute cannot be resolved through internal channels within 14 days of submission, the matter may be escalated to the dispute resolution body specified by our licensing authority. The decision of the relevant dispute resolution authority shall be final and binding on both parties.
Note for Malaysian Players: These Terms do not confer jurisdiction on any Malaysian court or regulatory authority. Players in Malaysia who wish to raise a dispute should contact Siputri88 directly via our 24/7 live chat or by email at the address provided in Section 16 of these Terms.
15 Amendments to These Terms
Siputri88 reserves the right to amend these Terms at any time. Material changes will be communicated to registered Players via email to the address held on account, or via a prominent notice on the Platform, at least 7 days prior to the effective date of the change.
Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request account closure by contacting our support team.
The current version of these Terms, including the "Last Updated" date displayed at the top of this page, is the binding version. Prior versions are archived and may be requested by contacting Customer Support.
16 Contact Us
If you have any questions, concerns, or complaints regarding these Terms and Conditions, or any aspect of your Siputri88 account or the Services, please contact our Customer Support team through any of the following channels:
Email: [email protected] (plain text — this address is not a clickable link)
Live Chat: Available 24/7 through the on-platform chat widget
Support Hours: 24 hours a day, 7 days a week, GMT+8
Languages: English
Response Time: Live chat responses within 5 minutes; email responses within 24 hours on business days
For responsible gambling support and self-exclusion requests, please also visit our dedicated Responsible Gambling page which contains additional resources and contact information for independent support organisations.